Payment

Payment Policy Confirmation Credit card detail is required at the time of confirming the Accommodation. Why Book Direct? Get our Best Price Guarantee, priority room selection, and $0 Credit Card Surcharges. Save 2.9% instantly compared to third-party sites. If paying by cash a bond will be collected for the duration of your stay. Confirmed Numbers Guaranteed minimum numbers of people staying is required fourteen (14) days prior and final numbers are required two (2) working days prior to a arrival date for accommodation. Charges will be based on the number of people for accommodation or the guaranteed number, which ever is greater. Disruptive Guests Guests that are do not co-operate with management may be asked to leave at short notice if they are disruptive to other guests or management Price Variations All prices are current at the time of quotation, and every endeavor is made to maintain prices, but they are subject to alteration, particularly when bookings are made well in advance. Insurance Organisers are financially responsible for any damage/loss sustained to Complex Property by the client, any of the client guests, invitees or other persons. Whilst the Complex will take all the necessary care, it accepts no responsibility for damage or loss of property left in the Motel prior to, during or after your stay. UNAUTHORISED EXTRAS: Unless otherwise instructed in writing, the client will be liable for all charges for telephone calls or other services incurred by the client or his agents during the course of there stay. Rooms We reserve the right to reallocate rooms due to circumstances beyond our control. If final numbers increase or decrease significantly from those advised at the time of reservation, we may substitute a more appropriate room of our choice. We will discuss any changes with you when the decision is made. Responsibility Should we be unable to provide facilities reserved due to circumstances beyond our control, we will endeavor to provide you with reasonable notice. Health and Safety The client shall take all practicable steps to comply with the provisions of the Health and Safety in Employment Act 1992 and all other Health and Safety legislation which has or does come into force for any period of the contract. The client will ensure that all its guests or any other person shall comply with the requirements listed above. All prices listed included GST (Goods and Services Tax) Security and Liability Guests, once checked-in, become liable for the security of themselves, their possessions, their vehicles and the contents of the chalet.

Cancellation

Flexible Rate Plans

All cancellations must be made in writing.

Flexible bookings cancelled within 48 hours (2 days) prior to check-in may be charged up to the full cost of the reservation.

Non-Refundable Rate Plans

Non-refundable bookings are charged at the time of booking and cannot be cancelled, amended, transferred, or refunded.

If you are unsure of your travel plans, we recommend selecting a flexible rate.

🐾 In-House Dog Policy 🐾 Welcome to our pet-friendly motel! To ensure a pleasant stay for all our guests, we kindly ask that you adhere to the following policy when bringing your dog: Leash Requirement: All dogs must be kept on a leash when outside your room or in any public areas of the motel. This helps ensure the safety and comfort of all our guests and their pets. No Unattended Pets: For the safety and well-being of your dog, please do not leave them unattended in your room. If you need to step out, we ask that you take your dog with you. Cleaning Up: Please be responsible for cleaning up after your dog. Waste disposal stations are available on the premises for your convenience. Keeping the property clean is a priority for everyone’s comfort. Control at All Times: Dogs must remain under the control of their owners at all times. This includes preventing excessive barking or any behavior that may disturb other guests. Charges for Damage: Any damage caused by your dog to the room, furniture, or property will result in additional charges. We ask that you take care to prevent any accidents or damage during your stay. Pet Surcharge: A one-time $15 surcharge will apply to cover additional cleaning and maintenance costs associated with your pet's stay. By following this policy, you help us maintain a welcoming and comfortable environment for all guests, both human and canine. We appreciate your cooperation! If you have any questions or need assistance, please don't hesitate to contact our front desk. Thank you for choosing to stay with us, and enjoy your time with your furry friend! 🐶✨